Direct from KAISER Wellness
5-year voluntary warranty
KAISER Wellness GmbH grants private customers a voluntary five-year warranty for the TOLO steam generators listed below. This warranty is provided by KAISER Wellness independently of any manufacturer's warranty.
Here you can find out which components are covered, which services we provide, and how to report a warranty claim.
1. Guarantor
KAISER Wellness GmbHLichtenhag 17
4201 Gramastetten
Austria
E-mail: office@kaiser-wellness.at
Phone: +43 660 68 60 599
2. Duration and commencement
The warranty is valid for five years or 60 months from the date the device is handed over to the customer.
The total duration is five years. The warranty is not added to any statutory warranty period or manufacturer's warranty.
3. Devices and scope
The warranty applies exclusively to private customers for private use of the following models:
- TOLO 5.0 TÜV
- TOLO 7.5 TÜV
- TOLO 9.0 TÜV
- TOLO 12.0 TÜV
Commercial use is not covered by this voluntary five-year warranty.
Geographical scope: Austria & Germany
4. Covered components
The warranty covers defects in the following device components:
- Steam generator including housing
- Water tank
- Heating elements, excluding damage caused by calcification
- Central control box
- Standard control display
- Temperature sensor
- Drain valve
- Inlet valve
The warranty applies to the listed components. This warranty only applies to optional accessories and other components if this has been expressly agreed separately.
5. Services and costs
In the event of a defect covered by this warranty, the affected component or device will be repaired or replaced. We will coordinate the specific process with you.
KAISER Wellness covers the cost of necessary spare parts and the shipping costs required for processing the warranty claim. Please coordinate shipping with us in advance.
Labor costs for installation on-site at the customer's premises are not covered by this voluntary warranty.
[PLEASE ADD: Are repair labor costs covered by KAISER Wellness? Are on-site removal costs also excluded or covered?]
This cost regulation does not affect statutory warranty claims, including any legal claims for the assumption of labor, transport, removal, or installation costs.
6. Installation, use, and maintenance
The device must be installed professionally in accordance with the associated installation and operating instructions and used for its intended purpose. The prescribed maintenance and descaling measures must be observed.
Damage caused by improper installation, improper use, or omitted or incorrect maintenance is excluded from the voluntary warranty.
Damage to the heating elements caused by calcification is also excluded. However, lime deposits alone do not lead to the exclusion of an independent defect.
A breach of installation, usage, or maintenance requirements only leads to a warranty exclusion insofar as it has caused the claimed damage.
7. How to report a warranty claim
- Contact us: Report the defect during the warranty period to office@kaiser-wellness.at or by phone at +43 660 68 60 599 .
- Provide purchase and device details: Send your proof of purchase, the model designation, and, if available, the serial number. Please also provide the date of handover.
- Describe the fault: Describe the malfunction and any error messages displayed. Photos or a short video can facilitate the inspection.
- Coordinate next steps: We will discuss the inspection, repair, or replacement with you. Please do not return the device or individual components until we have coordinated this with you.
Statutory warranty claims can be asserted against the seller independently of this warranty procedure.